Tag Archives: Identity

The secret to Facebook’s growth?

Alteregozi.com has recently also been attacked by the wonderous Facebook profile spam comments (I kept two specimens here and here, but deleted many dozens more in the past weeks). At first, I was amused at this new type of spam comments, but after running a few searches I felt more of disgrace for being so late to the party, seeing mentions of these more than a year ago

So what’s the deal with these comments? they usually don’t include any links, not selling anything, and some are really good comments. If you’d look at the above two you’ll have a very hard time figuring out they are not real comments. Looks like some spammers harvest comments from legit blogs, and then classify your post to find the most similar comment to stick. What is the motivation?

I don’t have the answers myself, but two thoughts:

 

  1. One spam fighting blog claims that the motivation is to establish the credibility of these accounts, so that they can later be used to sell likes on Facebook itself. The plot thickens…
  2. I’ve never seen an account repeating. The amount of fake FB accounts being created is probably huge. How much of Facebook’s recent continued growth is attributed to such fake accounts? nothing you would hear about in Facebook’s earnings calls.

 

fakebook

Advertisements

Out of Context

Sponsored Stories are a brilliant advertising model by Facebook. Just like  AdWords in 2000, it’s an example of a model that leverages the core value of the company for advertising, without compromising that value’s authenticity. If your friends liked Starbucks, it was of their own free will and in a public forum, so having Starbucks pay to show this more prominently and to other users can only make sense.

So why is it, then, that a simple amusing case of 55-gallon of lubricant made so many bad headlines for Facebook?

And Facebook has more fronts to fight in its battles for transformation into a revenue-driven company. Timeline may be great for brands, but it’s a magnet for popular revolt. Besides resenting the no-alternative approach Facebook took, why are users so upset about the actual Timeline view, which is surely more visually appealing than the boring wall?

I find the answer to both relates to context.

Out Of Context

For the Sponsored Stories it seems pretty clear. “Yes, I linked to a 55-gallon lubricant product, but I did so as a joke”, well then, Sentiment Analysis still has a long way to go with sarcasm despite some recent advance right here in the Hebrew university. Sarcasm is one extreme example, but that missing context could even just be that you’re no longer fan of that company you liked a month ago, and just didn’t get to unlike yet.

And what about Timeline? isn’t it great that all your previous statuses and photos are there, organized along your timeline and telling your story? well, it is, but only if you care to ensure that it tells the story that you really want to tell. The context of that story may depend on where we were, what we were up to at the time, who our friends were… some of this may not even be possible to reconstruct in the Timeline.

In addition, we are used to our stories dropping off the cliff of the page fold and disappearing into oblivion, so we don’t really care to update them or remove those we don’t feel so proud of anymore. Suddenly, they come back to haunt us with Timeline, and we have to scramble to adjust

And in a final associative thought: the tiled UX of Timeline does remind me of the Pinterest-mania that has taken hold on every new social curation site. So why does this look so so much fun on Pinterest? Context again. Pinterest has none of it, it’s a pure fun/discovery experience, each tile is independent and you’re not really trying to follow up a thread, or cover all that you’ve missed since your last visit. For a social network though, that would be, well, out of context.

Facebook account is down. Is the Internet down?

My Facebook account was “temporarily unavailable due to site maintenance” today.

Seems like I’m far from the first person this happened to. It’s common enough to make it into Facebook’s FAQ.

So – no big deal, right? just had to wait a while with uploading photos from today’s trip with the kids, a little annoyance, nothing more. Then I wanted to check in the meantime what’s up on another site. Guess what I used as a login there? yep, Facebook connect. No login for you!

Facebook may be getting away with it for now, as it seems like these “maintenance” downtimes didn’t create negative buzz for Facebook connect’s position as the identity of choice for many avid FB users. But watch as more of these incidents start raising awareness to the implication of relying on Facebook as an identity provider. We’ll then realize it’s another point of failure on our way to our favorite sites, and one with no simple workaround.

Truth be told, this is not a Facebook issue, it’s an issue for centralized identity providers. If WordPress.com were down, my OpenID identity would be down just the same. With unified identity comes a unified point of failure…

What is Facebook’s Endgame with Open Graph API?

On Thursday, Facebook outlined some of its platform roadmap plans for developers. One of the items on the long list was called the “Open Graph API“, and with such a name it was sure to raise some interest.

Details were scarce, but the general message coming out of Facebook is that the Open Graph API will allow any site to embed a Facebook page in it, allowing the site owner to set status messages, share links etc., without visiting Facebook itself, and more importantly without sending its visitors to Facebook.

That sounded like a feature aimed primarily at brands, or as Ethan Beard of Facebook presented it: “This will be good for brands like Coke.” Makes perfect sense, as these brands are already using Facebook as part of their social media efforts, but would prefer to have it done on their site rather than on Facebook itself.

Thinking deeper into where Facebook is heading, though, I would think there is a more major endgame to all this. We already know that Facebook wants us to consider it as our online identity. So it allows you to reuse that Facebook identity on other websites and sign in using Facebook Connect. That’s one side of the coin. And then the other side of it is, you have your own website or blog where you may publish thoughts, links and photos that you didn’t publish on Facebook. Facebook would clearly want to bridge that gap as well.

belongs-to-us

Half a year ago, Facebook adopted the emerging Activity Streams standard for publishing and consuming an individual’s lifestream events to lifestreaming frameworks, a standard promoted by open standards evangelist Chris Messina. So that fits in nicely into the puzzle now: wouldn’t it be nicer if you could publish all this non-Facebook activity into your Facebook’s page, which will now be embedded into your personal website, courtesy of the Open Graph API?

The API then is just the funnel through which your activity stream is published back into Facebook. You get to leverage the social graph you already defined and came to like on Facebook, and Facebook gets tighter integration with your life outside of Facebook, if you still had any. Smart move for Facebook.

Owning the People Namespace

Chris Messina is an interesting guy to follow. Sort of an “NGO celebrity” on the web, he’s known as an advocate for open standards and efforts such as OpenID, DISO and Microformats, and in the past also SpreadFirefox.

One of the many issues Chris writes passionately about is our online identity. That little link I added to his name in the opening words of this post triggers an entire domain of debates, ideals and evil plans to take over the world. Should I have linked to his Facebook page? or Twitter? perhaps MySpace or even Google? all these companies beg us to choose them as our identity providers, so that we will let them be our companions when we visit other websites, thus helping their “social colonization” efforts.

So in a way, those companies are trying to become the global people namespace. On the web I may be http://facebook.com/ofer.egozi, or http://linkedin.com/in/oferegozi etc., and as Dave Morin of facebook tweeted, “/ is the new @ (hence their PR extravaganza on vanity urls). Our identity is associated with the domain on that url, much as our email domain.

An interesting corrolary I can suggest here is that the “commitment” of that company to your identity is reflected in the extra padding next to that ‘/’. Companies such as twitter and facebook say “profiles are not just another application for us, they ARE our application”, whereas others such as linkedin and google still interject a /in/ or /profiles/ in between, just in case something else becomes more important…

So why not use his Facebook then? with social networks being such a relatively new entities, we seem to forget the temporariness of a business organization. We also tend to forget that those network accounts are only as free as beer, and the organizations behind them can arbitrarily delete a user or change their policies any time, and your anchor on the web which you built over the years is suddenly at stake.Personal Anchor on the Web for Digital Identity

My own identity is this blog. I own the domain, I maintain an OpenID on it using WordPress.com, and I can always decide to modify that identity, take it elsewhere or remove it altogether. The control over that identity, how it’s portrayed and used remains with me, even if many other aspects (think social graph) are still locked up elsewhere. That’s a start.

In Authority We Trust (Not)

Product reviews are a great thing.

Fake reviews suck.

In the most recent example, an employee solicited paid reviews for his company’s products on Amazon’s Mechanical Turk – got to appreciate the progress.

How can you tell which reviews to trust? Trust is built out of relationship. You trust a site, a person, a brand, after your interactions accumulated enough positive history to earn that trust.  With review sites, you may learn to trust a specific site, but that still doesn’t mean you trust a specific reviewer. I usually try to look at the reviewer’s history, and to look for the “human” side of them – spelling mistakes, topic changes, findings flaws and not just praising. But naturally, the adversary here is also informed, and will try to imitate these aspects…

"Trust us, we're experts" by flickr/phaulyReview sites attempt to bestow trust of their own on their members, to assist us. Amazon uses badges, and encourages users to provide their real name, using a credit card as the identity proof. Midrag is an Israeli service provider ratings site I recently used, that attaches identity to a cellular phone, with a login token sent over SMS. But when you want to attract a large number of reviews, you want to allow unvalidated identities too. Epinions, for example, builds a “web of trust” model based on reviewers trusting or blocking other reviewers. But with Epinions (and similarly Amazon) keeping their trust calculation formula secret, how can users be convinced that this metric fits their needs?

In reality, my model of trust may be quite different from yours. Two Italian researchers published a paper in AAAI-05 titled “Controversial Users demand Local Trust Metrics“, where they experimented with Epinions’ data on the task of predicting users’  trust score, based on existing trust statements. Their findings show that for some users, trust is not an average quantity, but a very individual one, and therefore requires local methods.

Trust metrics can be classified into global and local ones (Massa & Avesani 2004; Ziegler & Lausen 2004). Local trust metrics take into account the subjective opinions of the active user when predicting the trust she places in unknown users. For this reason, the trust score of a certain user can be different when predicted from the point of view of different users. Instead, global trust metrics compute a trust score that approximates how much the community as a whole trusts a specific user.

Have you spotted a familiar pattern?… Just exchange “trust” with “relevance”, and the paragraph will all of a sudden describe authority-based search (PageRank) versus socially-connected search (Delver). Local metrics were found to be more effective for ranking controversial users, meaning users that are assigned individual trust scores that highly deviate from their average score. The search equivalent can be considered queries that are for subjective information, where opinions may vary and an authority score may not be the best choice for each individual searcher.

To read more about trust metrics, see here: trustlet.org

Tantek Çelik’s True Identity Revealed!

This morning I came across a nice little people search demo by Martin Atkins. It’s mainly a wrapper over Social Graph API, but helps illustrate the public social graph. Now, Tantek Çelik is one of the main advocates for Microformats, which in turn generate a lot of the XFN data that feeds SGAPI. So it was quite a surprise to feed his name and see this: 

tantek-search

The horror! the horror!!

What happened here? a quick check on SGAPI led to some strange findings. Turns out that Robert Scoble’s old blog at scoble.weblogs.com is listed as strongly conncted to Tantek’s blog identity. I then went on to check out that blog – no XFN or FOAF to Tantek there. So where did that come from?

A more elaborate dive into SGAPI’s more detailed output showed that Scoble was listed as referencing Tantek with both XFN attributes of “me” and “met“. In plain English, this means that Robert Scoble said “I am Tantek Çelik, plus I also met him in person!”. So what could cause this, except for some serious case of schizophrenia?

My humble guess is that Scoble, some time ago, listed Tantek as a “met” contact on his old blog, but with a magnificient little typo, left out the ‘t’.  He then discovered the mistake and fixed it. But the Googlebot caught both cases, and added them both as relations. Now why would they do that? shouldn’t new data replace old data? well, that’s what other users of SGAPI are asking, see the discussion over at the group. Turns out the SGAPI data is not yet as timely as the main index, and Brad Fitzpatrick promises this will improve soon enough.

Considering the upcoming social diet, it better will…

Update: Hadar pointed out another example, where Chris Messina gets identified with TechCrunch UK… it’s indeed reflected in SGAPI, and I tracked this down to erroneous XFN tagging in an obscure 2006 TCUK post. Indeed demonstrates a weakness of the unmoderated, inherently decentralized XFN-based graph building. Still, for now it’s the only open standard we have, until some higher, post-processing open layer will emerge.